Frequently Asked Questions (FAQs)

Welcome to the Malikki.com FAQ page. Here, we provide answers to the most common questions about buying, selling, listing, and using our platform. If you require further assistance, please contact our customer support team.

1. General Information

What is Malikki.com?

Malikki.com is a leading online marketplace in Pakistan where users can buy, sell, and rent vehicles, properties, electronics, services, and more.

Is Malikki.com free to use?

Yes, creating an account and posting listings is completely free. However, we offer paid sponsorship options for users who wish to increase the visibility of their listings.

Do I need an account to buy or sell on Malikki.com?

Yes, you must create an account to post a listing or contact sellers. This ensures a reliable and secure experience for all users.

2. Buying on Malikki.com

How do I purchase an item on Malikki.com?

To purchase an item, follow these steps:

Browse listings using categories or the search function.
Contact the seller through the provided chat or phone option.
Arrange a meeting with the seller to inspect the item before making a payment.

Can I negotiate the price with the seller?

Yes, price negotiations are allowed. Buyers can use the chat feature to discuss pricing directly with the seller.

How can you safely complete a purchase?

To enhance security while making a purchase, follow these best practices:

Always meet the seller in a public place before making a payment.
Avoid making advance payments without verifying the item.
Check the seller’s profile and reviews before finalizing a deal.

Malikki.com does not process transactions and is not responsible for payments made outside of the platform.

3. Selling on Malikki.com

How do I list an item for sale?

To sell an item, follow these steps:

Sign up or log into your Malikki.com account.
Click on "Post an Ad" and enter the required details, including images and pricing information.
Publish your listing. It will go live once it has been reviewed and approved.

How much time does it take to approve my listing?

Most listings are approved within 24 hours. However, some listings may require additional review, which may extend the approval time.

Is it possible to edit or remove my listing after it’s posted?

Yes, you can edit or remove your listing at any time. Simply navigate to "My Listings" in your account dashboard and select the appropriate option.

Why was my listing rejected?

Listings may be rejected for the following reasons:

The item or service falls under prohibited categories such as illegal goods or restricted services.
The listing contains incomplete or misleading information.
The listing violates our duplicate or spam policy.

If your listing is rejected, you will receive an email detailing the reason. You may update the listing accordingly and resubmit it for approval.

4. Sponsored Listings & Advertising

What is a Sponsored Listing?

A sponsored listing is a paid promotional feature that enhances the visibility of an ad by displaying it more prominently in search results and category pages.

How can I sponsor my listing?

To sponsor a listing, follow these steps:

Go to "My Listings" and select the listing you wish to promote.
Choose a sponsorship package based on your preferences (daily, weekly, or monthly).
Complete the payment to activate the sponsorship.

Sponsored listings increase visibility and improve the chances of attracting potential buyers.

Are sponsorship payments refundable?

Sponsorship payments are non-refundable unless a technical issue occurs on Malikki.com that prevents the listing from being promoted as expected.

5. Safety & Security

How can I report a fraudulent user or scam?

If you encounter a fraudulent listing or suspicious activity, you can report it by:

Clicking the "Report" button on the listing page.
Contacting our support team with details of the issue.
Providing any relevant evidence, such as screenshots or messages exchanged with the user.

Our team will investigate the report and take necessary action against fraudulent users.

Does Malikki.com offer buyer protection?

Malikki.com does not process payments or offer buyer protection. Transactions are conducted directly between buyers and sellers. We strongly advise users to follow safe trading practices and exercise caution when making purchases.

How can I protect my personal information on Malikki.com?

To ensure your privacy and security, follow these best practices:

Do not share sensitive personal details such as CNIC, bank account information, or passwords.
Use the Malikki.com chat system for communication instead of external messaging apps.
Be cautious of unrealistic offers that seem too good to be true.